Frequently Asked Questions
Everything you need to know about MAYS GEMS jewelry and services.
What materials are used in MAYS GEMS jewelry?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure long-lasting shine and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place, preferably in the MAYS GEMS pouch provided.
Do you offer a warranty on your products?
Yes, every purchase is covered by a 6-month limited warranty that protects against manufacturing defects and craftsmanship issues.
Can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.